Posted on: July 1, 2025
Category: Product Updates | Customer Care | Innovation
Listening Is Our Superpower
Behind every feature in our intelligent drying racks is a user insight. We believe innovation starts with understanding — understanding how families live, what they need, and where technology can help.
That’s why we conduct at least 4 large-scale market surveys annually, collecting feedback from diverse households across regions, age groups, and lifestyles.
Turning Feedback Into Features
Our product updates are not just planned — they’re earned.
Every quarter, we roll out upgrades based on real user suggestions. For instance:
- Simplified Installation Kits
After users mentioned that assembling ceiling-mounted racks was complex, we redesigned our structure and introduced beginner-friendly kits with detailed video tutorials. - Faster Drying Modes
Parents asked for quicker drying times for school uniforms and baby clothes — we responded with rapid-dry presets optimized for light loads. - 24/7 Support, Zero Wait Time
Our customer service team now resolves inquiries within 30 minutes, with a 24-hour hotline and multilingual support.
Empowering Employees to Innovate
Internally, we run bi-annual innovation contests and organize monthly brainstorming workshops. Employees with breakthrough ideas receive recognition and financial incentives — and many of these ideas make it into our actual product lineup.
In the past 2 years alone, we’ve turned 12 internal proposals into tangible product features, including power-outage safety memory and auto-restart functions.
Stronger Together: Team + Users + Technology
We also foster cross-departmental project teams, where R&D, design, sales, and after-sales departments collaborate to deliver better user experiences. Combined with our robust training programs, every team member becomes an advocate for product excellence.
“Every update is our promise to users — that your voice shapes our future.”
Your Feedback. Our Innovation. Everyone’s Better Tomorrow.
